COMMITMENT TO QUALITY

Inland Imaging is committed to providing superior diagnostic medical imaging services and support by delivering unsurpassed professionalism, and advanced technologies. 



Inland Imaging abides by and adheres to American College of Radiology and The Joint Commission standards and guidelines. Our Quality, Safety and Compliance efforts enhance the practice and delivery of every aspect of our patient care. The ability to view prior patient studies and immediately compare to the current study is effective and focused on quality patient care.

Commitment to Quality and Compliance Excellence

Inland Imaging’s commitment to Quality and Compliance Excellence is practiced at every level of Inland Imaging organizations. Continuous education, training, measurement and improvement are a part of each department’s daily work.

Each Inland entity supports Quality, Safety and Compliance Committees that meet regularly to review clinical quality measures and implement action plans to achieve improvements throughout the organization.

Inland Imaging is committed to the safe delivery of radiology services. We will continue to lead efforts to develop protocols that utilize the lowest possible radiation dose to our patients while obtaining quality diagnostic exams.

ACR Appropriateness Criteria

What we measure
  • Patient wait time for scheduled appointments
  • Patient report turn around time
  • Patient Report Quality
  • Patient satisfaction surveys
  • Patient Safety and Incident tracking
  • Physician Excellence
Our Quality, Safety and Compliance goals
  • Safety First: Every effort will be made to care for the patient safely and appropriately each and every visit.
  • Timeliness: Wait times and delays are wasteful for patients and referring physicians. Efficient turn-around time for patient reporting assists in timely diagnosis and critical to patient care.
  • Patient-centered: Patient safety is a priority throughout Inland Imaging, with our leadership, physicians and staff.

Our Quality Committee evaluates safety concerns raised by staff, patients or family members. The committee is responsible for developing steps to improve the safety and environment for each patient when they receive care.

Data analysis and reporting capabilities facilitate operational improvements and decision-making. Analyzing the data and acting upon the outcomes assists Inland Imaging to improve their processes and increase the quality of care each patient receives.

Inland Imaging is committed to protecting privacy and confidentiality of medical information. The Inland Notice of Privacy Practices describes how Inland may use or disclose protected health information to carry out treatment, payment, or health care operations, and for other purposes that are permitted or required by law. It also describes a patient’s rights to access and control protected health information.

Accountability

Each Workforce Member has two obligations to Inland to assure corporate compliance. First, Inland believes all of its employees must all be aware of their own behavior and the laws affecting that behavior to act properly. Secondly, it is each employee’s duty to report any incident of improper conduct or non-compliance. Any Workforce Member is free to contact any manager or officer to report an incident without fear of repercussion.

Members of the Inland workforce (physicians, employees, volunteers, trainees, and other persons whose conduct in the performance of work is under the direct control of Inland, are expected to be honest and lawful in all business dealings. Inland will not knowingly employ or do business with individuals who have been convicted of health care fraud or abuse or are listed by the Office of the Inspector General (OIG) as excluded, debarred, or otherwise ineligible to participate in federally funded health care programs. Inland will perform reference checks for all prospective employees, including query of the OIG List of Excluded Individuals/Entities (LEIE).

Code of Conduct

Inland has adopted a Code of Conduct that sets forth the standards for business ethics to be followed by every Workforce Member. Whereas the Code of Conduct provides general guidelines for our behavior, this Compliance Manual is intended to spell out how to comply with the policies, procedures, and laws that affect our business activities.

Inland firmly believes the following to be true and expects all Workforce Members and/or vendors to act in such a manner as to fulfill each item:

  • Operate with Integrity, Respect, and Dignity at all times
  • Maintain an atmosphere of mutual trust and respect
  • Honesty is expected in all of our activities and with everyone with whom we deal
  • Workforce Members are encouraged to take risks, exercise initiative, utilize innovation, deliver quality results and never be afraid to make honest mistakes
  • Inland values its workforce by attracting, nurturing, and recognizing outstanding people
  • All ideas are welcomed and considered
  • Questions are encouraged and respected
  • We actively seek ways to improve through education and training
  • Always do what we say we are going to do, then do more than expected
Important Questions to Ask About the Quality of Your Imaging Examination
Q. Will a board-certified radiologist interpret my examination?
A. The American College of Radiology (ACR) recommends that properly qualified physicians interpret all imaging examinations. A radiologist who is certified by the American Board of Radiology will clearly meet this recommendation. In its practice guidelines, the ACR defines alternative pathways for physician qualification.

Q. Is the imaging facility formally accredited to perform my examination?
A. The ACR has a comprehensive program of facility accreditation for radiation oncology, MRI, CT, nuclear medicine, PET, ultrasound, mammography, breast ultrasound and stereotactic breast biopsy. Equipment and personnel must meet specific qualifications, and a high level of image quality is required for this accreditation. Other accrediting bodies exist and may also be acceptable, provided their criteria are at least as rigorous as those of the ACR. Search for facilities accredited by the ACR.

Q. Is the imaging equipment checked yearly by a qualified medical physicist?
A. Radiation exposure and equipment performance are two important aspects of patient safety in imaging examinations. Only through a thorough annual equipment examination by a qualified medical physicist can proper safety be ensured.

Q. If I'm getting an injection, does the facility have a formal emergency response plan?
A. Intravenous injections, which are used to enhance the detail of some imaging examinations, carry a very small risk of serious reaction. It is important to know if your imaging facility has a formal emergency response plan in place, in case of a reaction.

Q. How soon can my examination be done?
A. The timing of your imaging examination should depend, primarily, on the urgency of your medical condition. Hospital-based imaging facilities provide imaging for most emergencies 24 hours a day, seven days a week. For less urgent conditions, a high-quality imaging facility should be able to perform your examination within a reasonable period of time. Unfortunately, due to the high demand for screening mammography, the wait for these examinations can be up to six months.

Q. Will someone explain the examination to me?
A. A high-quality imaging facility should have someone available who will give you a brief explanation of your examination and be able to answer any questions you may have.

Q. How soon will my doctor know the results of my examination?
A. A high-quality imaging facility should ensure that the report to your doctor is dictated as quickly as possible but usually within 24 hours of your examination. Depending on the urgency of your examination, your doctor should receive the results either immediately or within a few days.


© 2004-2010 American College of Radiology